Here I have two stories regarding blindness in my red office supply store.
I had just started working at the store, and was put on till, despite never being trained on it. They assumed I knew everything about cash since I had worked shifts in the copying department, and it had it's own till. I did not know anything. In the copy centre you simply scan a suspended transaction to ring someone through. Anyways... I was pretty shy at the time and had a habit of not making eye contact with customers, or really looking at them at all. I'm ringing a man through, asking him all the usual questions,
"Do you want a bag", "Cash, credit, or debit?" etc.
Then he asks me where the card reader is. I think 'Wow... that's an odd question. How can you not see it right there in front of you?' but nevertheless I point to it and say
Me:"Just right here"
Him: "Right where?"
Me: Pointing to it again "Just right here" (somewhat rudely)
Keep in mind, at no point during this had I looked at him.
Suddenly the next customer in line grabs his hand and puts it on the card reader. I'm thinking 'What the heck!?!' and look up quickly to see that this man is in fact blind...
I can't explain to you how embarrassed I was, or how ridiculously terrible I felt. :(
Back story: I work in the copy centre department full-time now, at the red office supply store.
This one happened today. A man came up to me, looked me right in the eye, and said he wanted me to make 100 copies of one page. I asked him when he needed it for and he wanted it done right away. I explained that I currently had a job going on my machine and that if he wanted he could do it on the self-serve machines right away. He said that was fine as long as I showed him how. I said sure and asked if he had a credit card or copy card, he didn't, so I walked him over to my till to buy a copy card. He bought it with debit (this required him to enter his pin and select the correct account). I walked him over to the machine and start to walk him through. A = me, C = customer.
A: "Okay so just touch the screen that says 'touch to get started'."
He touches the screen.
A: "Okay now just touch where it says 'Make copies' because you're making copies of something."
C: "I can't, I'm blind." (somewhat snarky tone)
It's important to note that he was not wearing the sunglasses blind people wear, and was not carrying one of those sticks, he looked me right in the eye when he talked to me, and entered his pin no problem on the keypad.
A: (I'm a little bit dumbstruck, so I just do it for him) "Okay now you just insert your card in the top there so-"
He starts putting his card in the right way before I even finish my sentence. (I was going to ask him to hand me his card so I could put it in for him)
A: "Okay, so now you just have to put your sheet in up here, face up, just like the picture shows."
He does it the right way.
A: "Okay, just type in how many you want, and hit start!"
He enters in 100, and I watch to see if he bothers to feel for the bumped key (the 5). He doesn't.
I give him a look like 'I can't believe you just tried to get away with saying you're blind' He looks away and just mutters a thank you.
Sometimes I wonder about humanity...
A place to exchange stories about your bosses, employees, or those interesting customers you see daily. * Remember that customer who yelled at you over coupons? * Do I really have to wear this ridiculous polo shirt? * The things you do after customers leave Come, put your name tag on, and let's get the stress of work off of our chest.